Frequently Asked Questions

General Kitchen & Product FAQs

Q: Are these kitchen products safe for daily use?
Yes! All our items — including the food warm mat, sourdough bread tools, and matcha whisk set — are made from food-safe, heat-resistant, and non-toxic materials. Each item is designed for long-term, daily use.

Q: Do you ship internationally?
Yes, we ship worldwide! Orders are processed within 24–48 hours. Delivery time varies depending on location, but you’ll receive full tracking details once your package ships.

Q: How do I clean and maintain these items?

• Food warm mat: Wipe gently with a damp cloth (do not submerge in water).

• Sourdough proofing basket: Air-dry completely after each use and lightly brush out flour.

• Matcha whisk: Rinse immediately after use, no soap needed — just water and gentle drying.

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Food Warm Mat FAQs

Q: What is a food warm mat and how does it work?
A food warm mat is an electric heating pad designed to keep food at an ideal serving temperature (not to cook or reheat). Simply plug it in, place your plate or pot on top, and it maintains warmth for hours.

Q: Can I use any type of dish or pot on the mat?
Yes, most heat-resistant dishes, glass containers, and flat-bottomed cookware work perfectly. Avoid soft plastic or paper materials.

Q: Is it safe to leave the food warm mat on for a long time?
Yes. Our Food Warm Mat uses low, consistent heat and an automatic temperature regulator to ensure safe, energy-efficient operation.

Q: Can I use it for beverages like coffee or tea?
Absolutely! It doubles as a mug warmer or teapot warmer — perfect for keeping your drinks at an ideal temperature during long work sessions or dinner gatherings.

Q: How is this different from a hot plate?
Hot plates cook food; a warming mat maintains temperature. Think of it as gentle warmth instead of direct heat — ideal for serving.

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Sourdough Bread FAQs

Q: Why use a proofing basket for sourdough bread?
A proofing basket (or banneton) helps your dough rise evenly and hold its shape during fermentation. It also creates the signature spiral texture on artisan loaves.

Q: What size proofing basket should I buy?
For 500–1000g of dough, a 9-inch round or 10-inch oval banneton is ideal. For larger loaves or higher hydration doughs, go up one size.

Q: How do I prevent the dough from sticking?
Lightly dust the basket with rice flour or use a linen liner. Let it dry thoroughly after each use to prevent mold growth.

Q: Can I use the proofing basket for other bread types?
Yes — it works great for all yeast-based or naturally leavened doughs, including rye, multigrain, and gluten-free recipes.

Q: How do I clean my proofing basket?
Never soak it in water. Instead, knock out excess flour after each use, air-dry, and occasionally brush with a stiff dry brush.

Q: Do I need to “season” my banneton?
It’s optional but recommended. Dust it with flour before the first few uses — over time, a light coating will naturally prevent sticking.

Q: How can I make my sourdough rise better?
Ensure your starter is active and bubbly, use room-temperature ingredients, and maintain a consistent proofing temperature (24–27°C).

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Matcha Whisk Set FAQs

Q: What’s included in the matcha whisk set?
Our Matcha Whisk Set includes:

• 1 Bamboo Chasen (whisk)

• 1 Chashaku (bamboo scoop)

• 1 Ceramic Matcha Bowl (19 oz)

• 1 Sifter

• 1 Whisk Stand (for drying)

Q: Why use a bamboo whisk instead of a metal one?
A bamboo chasen aerates matcha evenly, creating a rich, frothy texture. Metal whisks can oxidize the tea and alter flavor.

Q: How do I use the matcha whisk set properly?
Sift your matcha powder, add hot (not boiling) water, and whisk in a “W” motion for 20–30 seconds until frothy.

Q: Can I use this set for other drinks or recipes?
Yes — it’s perfect for matcha lattes, iced matcha, desserts, or baking recipes requiring powdered green tea.

Q: How should I clean and store the whisk?
Rinse gently with warm water and dry it on the included holder to maintain shape. Avoid dishwashers or detergents.

Q: Does this set come with ceremonial-grade matcha?
No, the set includes tools only. You can pair it with your favorite ceremonial or culinary-grade matcha powder.

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Shipping, Warranty & Support FAQs

Q: How long does delivery take?
Typically 5–10 business days within North America, and 10–20 internationally. All orders include a tracking number.

Q: What if my product arrives damaged or defective?
We offer a 100% replacement guarantee. Contact our support within 7 days of delivery with a photo, and we’ll send a new item.

Q: Do you offer refunds?
Yes, within 30 days of purchase for unused products in original packaging.

Q: Are there bundle discounts?
Yes! When you order two or more items (e.g., food warm mat + matcha whisk set), you automatically receive a bundle discount at checkout.

Q: How can I contact support?
You can reach our customer care team anytime via the Contact Us page or by emailing support@riotgrit.com.

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Lifestyle & Experience FAQs (Conversion Boosters)

Q: Can your products make a good gift?
Absolutely! All items come in premium packaging — ideal for weddings, holidays, or housewarming gifts.

Q: I’m new to baking/matcha. Are these beginner-friendly?
Yes! Each product includes simple instructions. You’ll feel confident from day one — even if it’s your first loaf or first cup of matcha.

Q: What makes RIOTGRIT different from other kitchen brands?
We focus on craftsmanship, durability, and design. Every product combines functionality with minimalist beauty — so your kitchen looks as good as it feels to cook in.

Q: Do you offer affiliate or wholesale options?
Yes, we welcome collaborations and wholesale partnerships. Contact us via the partnership form for details.

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